“One bad review can’t hurt them that much,” we might think as we give one star to our Uber driver. But in reality, bad reviews can hurt small businesses quite a lot. One study found that only one bad review on the front page can make future customers 42% less likely to use that service.
Recently, one flower shop owner shared an example of how one unhappy customer can potentially tank your image. One young woman felt entitled to a refund, and when she didn’t get one, she mobilized her entire family to bombard the flower shop with fake negative reviews as revenge.
An entitled customer left a flower shop a bad review after not getting a free bouquet
Image credits: Andrej Lišakov / Unsplash (not the actual photo)
She even recruited her entire family to bombard the business with negative reviews out of spite
Image credits: Otherwise_Tadpole897
Image credits: Getty Images / Unsplash (not the actual photo)
Image credits: Otherwise_Tadpole897
The owner came with receipts and posted the customer’s review
Image credits: Otherwise_Tadpole897
Then came the one-star reviews from the family members
The business owner reported these reviews as ‘spam,’ but it didn’t help
“People are trying to scam for discounts or free things and the Internet are making it easier,” commenters observed
Other small business owners shared similar stories
The post Entitled Woman Bombards Business With Bad Reviews Because She Didn’t Get A $300 Order For Free first appeared on Bored Panda.
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