As someone who has a brain that’s all about structure, order, and, really, any other aspect pertaining to having a stick up your canal, being confused is one of the most irksome experiences for me.

Much of it has to do with the fact that the confusion might transcend the corporeal boundaries of my mind and manifest itself into an embarrassing situation, which essentially adds insult to injury.

But, I gotta admit, sometimes reading one of those “Sir, this is a Wendy’s” stories does make me giggle. A guilty pleasure of sorts. One that pops up every once in a while on Reddit and we can’t but enjoy them.

More Info: Reddit

• Read More: 35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down

#1

I’ve told this story tons of times to my friends/family because it’s one of my favorite Domino’s Stories. This happened somewhere around 2017-2018.

One day it was really slow at work at Domino’s. I was still a relatively new Insider (only a few months in to what would be about 4 years) and still in school, so I was hoping that it would stay slow so I could go home so I can cheat on my math homework, play some League of Legends, and get some sleep since my school started an hour earlier than other schools in the area. A woman, probably mid-40s, comes in to order a pizza. She’s pretty chill, and we’re just chatting while she’s ordering because there really isn’t much to do otherwise since we already cleaned the store and oven and all that.

After she gets her pizza all done up I ask her if she’d like any drinks. She’s like “oh what do you guys have?” I’m running down the drink options and she notices Coca-Cola and looks at me wide-eyed like she just saw someone get hit by a car.

“DON’T YOU KNOW THEY PUT HUMAN EMBRYOS IN COKE?!?!”

“^^^I’m ^^^sorry??”

She then spends the next SEVEN. MINUTES. Running down pretty much every major conspiracy, from human embryos in Coca-Cola to Flat Earth to the moon landing being faked, etc. If you think of a pre-COVID conspiracy, she hit it. And she tied it all up in a neat little bow of “It’s all the Jews.”

I’m stunlocked. The only words that can come out of my mouth are “………….. so no on the drink?”

“Coke Zero please. :)”

I guess the Zero means “Zero Embryos.”

Image credits: noblemile

#2

Went to drive-thru at a Wendy’s and the person taking the order said welcome to Walmart. I was really confused and I heard laughing and he said I’m so sorry he works there too and was on autopilot.

Image credits: SpecificLook7215

#3

I’m a high school teacher in Australia. I had a parent rail me out that I wasn’t teaching their daughter how to do her taxes.

I’m a history teacher.

Image credits: LordMoody

#4

I had a car for sale and an influencer called me up and said they would like to use my car for a podcast.
They said “You need to have your car at” and I cut them off and said “I am sorry did you just tell me that I need to deliver a car you are asking to borrow for no money”? They said “Yeah”. I said “Oh, okay, just send me a retainer of 1/4 the price of the car and you can borrow it, I don’t know you”. She said “I don’t have that much money”. I said “Well I do, so who the hell in their right mind tells the person they are asking for a favor where to be and what to do”? She got really angry and explained to me “Who she was”. Then told me “I can destroy your business in minutes with a negative comment”. I couldn’t stop laughing, I am an architect and normally work for corporations. She said “The people do as I demand and I have 90,000 followers”. I said “Cool have every one of your followers send you $ so you can borrow my car” and then hung up. I got 4 emails from her loyal followers…4.

Image credits: Cannotakema

#5

This story is gonna show my age for a few reasons, but when I was about 12 or 13, I saved up my allowance and neighbourhood yardwork money to finally afford the newest iPod, the ones that could play videos as well.

I wanted to make sure they had it at the store before I got my parents to drive me there, so I opened the phone book, found the Apple Store, and called them.

Guy at Apple Store: “Hello?”

Me: “Hi do you have the iPod Video in stock?”

Guy: “Uh…this is an apple store. Like…crunch crunch?”

I had called the gift shop at an apple orchard.

Image credits: GroggyWanderer

#6

I was working at McDonald’s and this lady said “can I get the Wendy’s 4 for 4?!” I said “ma’am this is a McDonald’s” and without a moments hesitation she replied “indeed it is can I get a Big Mac?”

Image credits: lukemercer

#7

I was in Lowes one morning right after they opened. There was a woman at the service desk having a complete melt down yelling and screaming because Lowes didn’t have a licensed contractor there at the store for her to hire. She apparently woke up that morning and decided she needed a deck like that same day and thought she could just go to Lowes and have someone immediately start building a deck. It was dead so I stood with the cashier listening to the show. They ended up having to call the police to get her to leave.

Image credits: DasGoat

#8

Customers at my retail job explaining that COVID passports are the mark of the beast and check-in QR codes are a means of tracking us all… while paying for the groceries electronically via their phone.

And those eager to let me know that the mask I’m wearing traps bacteria and causes cancer… while in the process of purchasing cigarettes.

Image credits: Itchy-Minute-5176

#9

At my friend’s wool shop, I was checking out the latest shipment she had just finished putting on the shelves, when this crazy lady walks in, makes a beeline for the counter, and just screams that she wants her hair cut now.

Cue my friend blinking in shock because that was very much not how her usual clientele behaved.

She pulls herself together, and goes:

“-Madam, I’m afraid the only thing that will be cut short here is our tempers. In case you haven’t noticed, this is a wool shop, and has been for the last seven years.

-I. DON’T. CARE! YOU WILL CUT MY HAIR IF YOU KNOW WHAT’S GOOD FOR… Pardon?

-Wool. Shop.”

She reaches on the shelf next to her and picks up a huge ball of yarn with size 50 needles sticking out of it, plonks it down in front of the lady and crosses her arms.

“-Unless you have need of knitting implements, kindly get out of this shop now.”

The lady scurries out quickly. My friend deflates and starts laughing nervously, shaking like a leaf.

The previous shop before my friend’s had been a library for 15 years. The one before the library? A hair salon.

Lady had been at the very least 22 years late to her appointment.

Or she walked in the wrong shop since the hair salon was right next door.

#10

Used to work In a musical instrument shop, pianos in the window , a single file path to the counter , that went through about 20 pianos and keyboards , the counter is a giant novelty guitar amp. With guitars hung on every free inch of wall space .
Lady comes in , trips over a couple piano stools In her rage filled stomp over to the counter , slams a receipt on the counter and immediately starts shouting, conversation was as follows :

Lady:“ I ORDERED THIS TV FOUR WEEKS AGO AND ITS STILL NOT ARRIVED , WHAT SORT OF BUSINESS ARE YOU RUNNING HERE ?!”

Me: “ well that must be frustrating for you but I’m sorry to say we sell instruments not TV’s , I think you’re looking for the Sony shop a couple of doors down the road “

Lady” so you’re calling me a liar !? I bought a £500 tv from this shop 4 weeks ago ! I’m not stupid I can see the tv on the wall !”

Me “ So that single tv is the one we use to monitor cctv and let customers know they’re on camera , we have a lot of issues with theft and stock loss , again I think you want to be talking to Sony staff the shop is like 50 meters down the road , and your receipt says Sony , this is not Sony , we don’t sell Sony items here , we sell guitars and pianos .”

Lady : “ where is your manager , I was in this shop 4 weeks ago and one of you sold me a TV that hasn’t showed up , there were TV’s on the wall like that and speakers like those you have over there . You’re a liar and you’re calling me a liar or stupid , either way I want my refund NOW “

Me : “ Well I am the manager , I have worked here for 4 years and can guarantee you we have never sold a TV to yourself or anybody else . You’re being rude and you need to leave now .”

Best part is she threw the receipt at me and a couple racist slurs , stormed out .
She comes back in 5 minutes later and starts shouting whilst I’m helping an actual customer
“ WHERE DID YOU PUT MY RECEIPT ?! YOU STOLE IT DIDN’T YOU “

I pulled her receipt out the bin as it was just resting on top , gave it back to her and gave her a sickly sweet smile “ so did you find the correct shop on the end or are you just going up and down the road berating random shop workers ?”

She got a bit dumbfounded and just stood with her mouth moving but no sound coming out so I held the door open , pointed at the giant Sony sign visible from the doorway “ that is the Sony shop by the way, good luck!”

Image credits: sominik92

#11

Closing shift at a Starbucks, was like 10pm at night and this couple come inside and walk up to me at the front counter saying, “The deli across the street is racist towards white people.”

I really had no response besides just standing there for a few seconds before saying, “…did you want to order something…?”

Image credits: Classic-Problem

#12

I love when customers traumadump on me.

“OK sir that will be $2.15”

“Yeah my dog just died and my son was arrested. My mom’s house burned down last week too”

“Oh.. would you like a straw?”

Image credits: spacecat-on-mars

#13

I work for a marketing company.

A customer saw one of our “BLM” designs and immediately went on a rant about how Black Lives Matter is evil.

It was for the Bureau of Land Management.

Image credits: Haytaytay

#14

Uber driver

Once had a girl I picked up from a karaoke bar that was obvious upset/distressed. Asked if she was okay.

“Yeah, I just did karaoke”
“Oh? That’s pretty cool”
“I did a song for my dad that died a year ago”
“Awe that’s sweet of you”

Nothing else was said until I got her home, which was only a couple blocks away. As I pulled in this is what she said.

“I’m not going to give you a bad rating for this BUT you could have been more emotionally available for me”

I just said “I’m …sorry?” And had to stop myself from bursting into laughter. I felt bad for her of course but that was just the most ridiculous thing I’ve ever heard from a passenger. Especially prefacing it with “I’m not gonna give you a bad rating for this but…”

Second story

Picked up a lady, she was distressed, I asked if I could do anything for her and she said “not unless you can take back the last forty years of my life”
It was a very silent awkward ride.

Image credits: TenPoundsOfBacon

#15

I used to run a free food bank for HIV-positive clients in a health care organization. Most days of the week, clients could come and “shop” at the bank for their items. One day each week, however, we offered pre-packed bags (this was clearly communicated to clients) to cut down on wait time, as the bank could get very busy and backed up while people chose their items. On those days, we had a strict “you get what you get and you don’t get upset” policy, since the whole point of the pre-packed day was speed. One fateful pre-packed bag day, a client who came in was adamantly displeased with the juice offering in her bag. She returned to my window to insist on a juice trade; I politely refused and told her that she was welcome to come back another day to choose her items. She proceeded to scream all manner of creative profanities at me and throw the family-sized juice at my head.
I’m aware of the strain that living in compromised positions (medical or otherwise) can place on people. I am also aware that throwing juice is not generally rational, effective, or respectful. It just results in spilled juice, and that’s no fun for anyone.

Image credits: UnicornTears

#16

Work in radio. Got a call on the contest line one time.

“Yeah, I need a hotel room,” said the caller.

“OK. How would you like me to help you?”

“Well…book me one!”

“You’re aware you called a radio station’s contest line, right?”

“Yeah. Don’t you book hotel rooms for rock stars when they do a show in town? Book me one!”

Image credits: originalchaosinabox

#17

I used to work for Kmart. Someone came into the store and wanted to know where the pet department was located. We only had one aisle of pet items and it was mostly items for dogs/cats (food, litter, toys, etc).

I took the customer to the aisle, and they said “this is it? This is all you have for pet supplies? You don’t have an actual department like other stores?”

“Yes sir, we just carry the basics. If you need a bigger selection, there is a Pet Supplies Plus located at the other end of the plaza.”

The customer got upset and said, “But if I wanted to go to Pet Supplies Plus, I would have gone there. But I wanted to go to Kmart. So I’m guessing you don’t have fish food or anything like that?”

I showed him the same selection of fish food, and he got upset. He then started asking advice for fish tanks and again, I directed him to the Pet Supplies Plus that was located just a couple storefronts down from Kmart. When he insisted on not going to that store, I gave him directions to 2 other pet stores in the area.

Eventually he left, but not before saying “this is why Kmart is going out of business!” Sure buddy, the lack of a pet department is the sole reason Kmart is going out of business.

#18

Found the product I needed online. Drove to the store. Spent 20minutes failing to find said product on the aisle it was supposed to be on. Showed the picture to multiple staff, none of whom recognised it. Finally went to the customer services desk and after 10 minutes of waiting in line got told the website I was looking at was one of their competitors.

Image credits: SarcasmWarning

#19

A man come into my tattoo shop once and asked for a massage with a happy ending. Was like “err this is a tattoo studio not a massage palour” and he just stood there like “yeah? I know” as if tattooists are synonymous with sexual masseuse.

Image credits: NucularOrchid

#20

I worked in a local cafe/newsstand/convenience store type spot. We also had a ticketmaster outlet for a bit. Our small town had an annual concert that usually ran two or three nights. It was really popular with the local folks, so it brought in a lot of foot traffic with people buying tickets (my boss was honestly a small-business mastermind). That was the extent of our involvement — we sold and printed gate passes.

On night one of the event, I was closing the store as usual, at 10pm. An irate woman called wanting to “file a noise complaint” about the concert. I was like, ma’am, you must have the wrong number, this is *local cafe*. She INSISTED that she was filing “an official noise complaint” and demanded to speak to the owner RIGHT NOW — 10pm on a Friday? Yeah, he’s not here. He also isn’t the police, and doesn’t deal with noise complaints. Also, it’s only 10pm, and this concert has been widely advertised for months.

She then went on a wild rant that we needed to do…something?…about the noise, since we sold tickets. She wouldn’t let me off the call, and was going berserk. I told her I was going to disconnect, since we had nothing to do with the event or the noise. She called back multiple times, and finally I just let the phone ring…was still ringing when we locked up. MA’AM ARE YOU OK?

Image credits: Swimming-Trifle-899

#21

I work for a CPA office that is in an office park with a couple doctors offices. One day a guy came in only speaking Spanish, so I grabbed my Spanish speaking colleague to translate. He talked to the guy in the lobby for a few minutes, then the guy left and my coworker came back and asked if that was a joke or we put someone up to that. Apparently the guy explained that his testicles were extremely swollen and painful, he was looking for one of the doctors offices and just walked into the first building in the complex. …I’m, sir, we do taxes here, not testicles.

Image credits: AlternativeAcademia

#22

When I worked at subway, there was a dude who asked how I hadn’t been murdered as a baby. The conversation went as followed:

Him: “What ethnicity are you? You speak English so well”

Me: “I’m Indian but I was born in Chicago before moving to California!”

Him: “Chicago? You should’ve been murdered as a baby, I’m surprised you’re alive.”

Me: “…uh. Yeah.” Him: “my buddy is on [illegal substances] and homeless”

I literally didn’t know what to say.

#23

Literally working at a Wendy’s. Guy threatens to jump over the counter and strangle me because I accidentally entered an extra kids meal on his order.

I made the mistake because while he was ordering, he was simultaneously talking on his phone *and* poorly wrangling like 4 or 5 small children, leading him to repeat himself several times. I didn’t catch that one of them was a repeat.

Image credits: SymphonicStorm

#24

So my family own’s an old fashioned Chinese restaurant. One of those places that have like 100 menu items with massive portions because it was from way back when.

So I’m taking an order and this woman gets her kids together. The son whose a teenager I think asks “do you guys have Thai tea?” I said no. The little girl whispers something to her mom and mom asks “you have sticky rice?” No. Some girl whose younger than the teenager says “oh, I don’t see pho on here.”

At this point I’m screaming in the back of my head; “This restaurant has been open since before my uncle was born. At that time you Americans thought that fried rice was exotic. Nobody was worried about ox tail soup, chilled tea with cream, and rice steamed in a bamboo. If you would like, you can drive 5 minutes down the street to the Lao restaurant that serves that. I know the owner and will give him your order.”

So my aunt notices me from the register and in our language asks me what’s taking so long to get their order. I told her that they were asking for. She tells me “send them down the street where they serve that stuff we don’t do that here.”

I got their order, and told me cousin about it. She says “well that’s technically Asian food. It’s not stupid to ask.” Don’t walk into a Chinese restaurant and ask for ‘Thai Tea’ or Vietnam’s most famous noodle soup dish.

#25

Not one specific moment, since it happened all the time when I worked at Ulta.

“I’m looking for this lipstick” *shows me Sephora brand lipstick*

“We don’t sell that, but I can show you something similar!”

“No, I want this specific lip stick, don’t you sell it?! Well where can I buy it?!”

“At Sephora m’am”

Image credits: Sunshine030209

#26

“Can you take me to pick up my son from soccer practice?”

Lady- I’m a psychologist. I’m not a taxi service 😆

#27

I work as a cashier at a home goods store. I’m very friendly and honestly treasure my customer interactions.

I was doing my usual patter – “Hi there, how’re you doing, did you find everything all right?” – and this lady tells me that it’s the first time she’s been out of the house in a while. I thank her for choosing [store] and go to move on with the transaction. She raises her shirt, shows me a HUGE angry red incision on her stomach and starts telling me about her recent hysterectomy. The stitches hadn’t even been removed yet. I sort of nod and smile and try to pivot to her total so I can move on with the MASSIVE line that’s building, and she won’t stop talking.

I had to call for a back-up cashier, while getting a very detailed description of surgery, uterine cancer, and the recovery process. She didn’t drop her shirt the entire time.

#28

I own a Drywall company and our shop is in a giant storage unit complex for big rvs (like $500k-$1m rvs) so the bays are gigantic, a lot of contractors have their shops there, the front building is shared between myself and a power washing company (we both have signage up clearly stating drywall business / power washing business)
One day my crew was at the shop loading up equipment and some older guy came up and wanted to rent a storage unit. My guys gave him the info for the owners (which is on a big sign by the road that says rv storage units with all the info)
He just ignored them, pulled out his check book and said” who do I make this check out to? I want to rent unit #12” again my guys pointed to our business sign clearly stating drywall business. He then got aggravated and asked when we were open so he could get a unit. Finally my crew leader told him the boss would be back in a couple hours so he would leave them alone.
Guy never came back.

Image credits: Bnim81

#29

When I worked at McDonald’s someone came in and demanded steak. It was a McDonald’s. He demanded to see a manager who helpfully informed him this was a McDonald’s.

“I can get steak at Taco Bell!” he claimed. Then go to Taco Bell??

Image credits: joy3111

#30

I worked in an ice cream truck, a tweaker came up to the back (the rear doors were open), and tried to buy weed from me while I was serving customers. I had to explain to him I was not selling weed.

Later on he ambushed my truck when I was leaving the park, stood in front, hit the hood a couple times with a piece of metal, and then when I was driving off, threw said metal and shattered one of the side windows on the truck.

Image credits: deafbitch

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